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FAQs

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-	I frequently receive mail that includes promotional letters and catalogs which I did not order. I do not wish to receive such material; can you remove them from my mailbox?
-	How long does it take for me to receive a package once it is shipped from your Aramex New York or London office?
-	Are there any restrictions on the type of products I can ship?
-	I placed an order with an on-line merchant, a while back, and I have not received it yet. What could the reason be?
-	If I place an online order but receive the wrong item, can I get a special reduced rate to return this item back to the merchant?
-	I received my Shop&Ship package but it is missing an item, how can I claim this missing item?
-	I placed an order with an online merchant using my local credit card but the merchant did not accept it, why?
-	What is my Privacy Policy?
-	What is the difference between actual weight and volumetric weight and what will I be charged for?
-	Can I ship my Shop&Ship packages as Airfreight or Cargo?
-	Are there any restrictions or limitations on certain packages in terms of their value?
-	Can I request from Aramex New York or London offices to forward to me an urgent shipment once it hits my mailbox, regardless of my shipping frequency?
-	Does Aramex offer mailboxes in countries other than the US or the UK?
-	Can my friends who live in the USA or the UK send packages to me through my Shop&Ship mailbox?
-	Can my brother or my friend use my mailbox to receive mail and packages?

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