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Country Information
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Find helpful information about Aramex offices and customs.
Please select a country from the menu and click on the displayed city names for office addresses and contact details.
Contact our
customer service team
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Select Country:
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Garhoud - Airport Road, Next to Sun and Sands Sports, Deira. Inside UAE please DIAL (600) 544000,,
Phone (International Line):+971 (600) 544000
Fax:+971 (4) 2865050
PO Box:3841
Working Days:SAT,SUN,MON,TUE,WED,THU
Working Hours:08:00-22:00-
Contacts
Customer Service Manager - Senior Product Manager - Shop and Ship Building # 13. Ground floor.,,
Phone (Customer Service):+971 (600) 544000
Fax:+971 (4) 3908592
Plot WF 07, Gate # 3 - Dubai World Central, United Arab Emirates,,
Phone (Customer Service):+971 (600) 544000
Fax:+971 (4) 2865050
Building Z, 4th floor , Office # 52,,
Phone (Customer Service):+971 (600) 544000
Fax:+971 (6) 5989192
Khalifa Street,3841,Ajman
Phone (Customer Service):+97(1)4600544000
Fax:
Faisal Street, Opposite RAK municipality.,,United Arab Emirates
Phone (Customer Service):+ 00 (0) 0000000
Fax:+971 (4) 8707745
Internet City,3841,Dubai
Phone (Customer Service):+97(1)4600544000
Fax:
King Faisal Road, Next to Safeer Style, Beside Avis Rent A Car,,,
Phone (Customer Service):+971 (600) 544000
Fax:+971 (6) 5550600
Hamad Bin Abdullah Street. Fujairah Trade Center, Block b, 3rd Flr,,United Arab Emirates
Phone (Customer Service):+971 (600) 544000
Fax:+971 (9) 2232337
Behind Almurabba police station,,
Phone (Customer Service):+971 (600) 544000
Fax:+971 (3) 7517161
Musaffah Industrial Area, M2, Sector No. 8, Building,,
Phone (Customer Service):+971 (2) 5551911
Fax:+971(2) 5025111
PO Box:27449
Working Days:SUN,MON,TUE,WED,THU
Working Hours:08:00-19:00-
Contacts
Senior Product Manager - Shop and Ship Basement, Marina Mall,,Abu Dhabi
Phone (Customer Service):+971 (2) 5551911
Phone Office+971 (2) 5551922
Fax:+971 (2) 5025111
Moror street no. 4, opposite the bus station,,
Phone (Customer Service):+971 (2) 5551911
Fax:+971 (2) 5025111
Mussafah M# 3 Behind HSBC Bank Next to Lifeline Hospital industrial Area,,
Phone (Customer Service):+971 (2) 5551911
Fax:+971 (2) 5025111
Abu Dhabi International Airport – Cargo Village,,
Phone (Customer Service):+971 (2) 5755340
Fax:+971 (2) 5025111
Masdar Institute of Science and Technology (MIST), Masdar City, Opposite to Presidential Flight,,
Phone (Customer Service):+971 (2) 5551911
Fax:+971 (2) 5025111
Ground Floor , Garden Tower – Block A, Khalifa Street,,,
Phone (Customer Service):+971 (2) 5551911
Fax:+971 (2) 5025111
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Imports
General Import Guidelines
- The importer must have a valid importer code from Customs Authorities
- Imported goods must conform to licensed activities of the importer
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Imported goods must be accompanied with an International Waybill, a Commercial Invoice, and a Packing List; failure to submit the original Commercial Invoice, International Waybill or Certificate of Origin “for cases requiring this certificate” will incur a deposit of AED 1,000 for all documents. This deposit will be refunded upon presenting the original documents, within a-maximum 60 days from the Master Waybill date; otherwise the deposit will be forfeited
- HS Codes must be stated clearly in the Commercial Invoice. Where the HS Codes cannot be determined within the transaction, Customs Authorities will inspect the goods to determine the proper HS Codes in accordance with goods description against a payment of AED 25 for each code
You can find the full list of HS Codes under Reference (2) UAE Customs HS Codes
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Import Duties and Fees
- The customs valuation is based on CIF (Cost, Insurance and Freight) which means that the amount used to assess customs duty is the sum of cost of goods, insurance and shipping cost to UAE
- Customs duties at 5% is levied on CIF value
- Intoxicating liquors will be subjected to a 50% customs duty on their CIF value while import of tobacco products are subject to 100% of the CIF Value
- For imports shipped under International Express (i.e. courier); with declared value below AED 270 are treated as duty free
- Goods with declared value of more
than a AED 270 will be treated as normal cargo goods, and will require a
formal customs clearance
- Deposit of 5% of the CIF value has to be provided to Customs Authorities which will be refunded upon shipments’ exit for re-export
- Generally the declared CIF amount on invoice is accepted, but Customs Authorities might estimate a different value based on their inspection
- Bill of Entry fee: is the custom charge for processing the customs clearance document called customs bill. This fee is set to 30 AED for each Bill of entry presented to customs
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Goods originating from Arab League Member States
UAE is a Member State of
the
Arab League,
accordingly goods originating from Arab League Member States will benefit from
customs duties
To benefit from
Arab League customs exemption a Certificate of Origin is required, accompanied with a Commercial Invoice
Goods originating from Gulf Co-operation Council (GCC)
UAE is a Member State of
the
GCC,
accordingly goods originating from GCC Member States will benefit from
customs duties
To benefit from
GCC customs exemption a Certificate of Origin is required, accompanied with a Commercial Invoice
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Duties Exemption
A number of goods are exempted from customs duties. Below are some of the applied exemptions:
- Raw materials for manufacturing in UAE destined for companies holding industrial license
- Imports for non-dutiable authorities and organizations
- Diplomatic goods
- Used personal effects
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Exhibitions goods
If goods, prior to its entry into UAE, has passed through any GCC country where custom duties have been paid, the Original Customs Declaration stamped from GCC customs must accompany the goods to avoid paying custom duties in UAE.
Please refer to Reference (3) GCC Unified Customs Law
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Imports Required Documents
General
Imports
Import Declaration is processed in the event of goods being imported into UAE
from other countries. The below documents are needed:
- Bill of Entry
- Original Waybill
- Original Commercial Invoice
- Original or copy of the Certificate of Origin approved by Chamber of Commerce at country of origin
- Packing List (detailed)
- Form of exemption from customs duties in case exemption requirements are fulfilled
Re-Export
Import Declaration is processed in the event of importing goods into UAE for
purpose of re-exporting. The below documents are needed:
- Bill of Entry
- Original Waybill
- Original or copy of the Commercial Invoice
- Original or copy of the certificate of origin approved by Chamber of Commerce at country of origin.
- Packing List (detailed)
- Copy of trade license issued in UAE
- Letter from licensed company/exhibition authorities showing purpose of entry, period, quantity, description and value of each item showing serial numbers
Temporary Import - Exhibition / Repair
and Return
Upon entry of goods into
UAE on temporary basis for the purpose of taking
part in an exhibition or repairs / maintenance, a deposit amount equivalent to
customs duties has to be made for the benefit of UAE Customs Authorities. The
deposit is refunded upon exporting the goods. If the goods are not being
exported the deposit is forfeited. The below documents are needed:
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Bill of Entry
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Original Waybill
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Original or copy of the Commercial Invoice
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Original or copy of the certificate of origin approved by Chamber of
Commerce at country of origin.
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Packing List (detailed)
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Copy of trade license issued in UAE
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Letter from licensed company/exhibition
authorities showing purpose of entry, period, quantity,
description and value of each item showing serial numbers
When completing your Commercial Invoice, we recommend that you abide by Aramex guidelines to ensure timely and efficient clearance Read More
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Exports
When exporting goods from
UAE some documents and regulations will be applied before the exit of
goods to the destination. Failure to submit required documents may delay goods
when exporting
Exporters need to include the
following documents with their goods:
- Original Commercial Invoice
- Security department approval might be required for the following countries: Iran ,
Syria, and Sudan (Khartoum)
- 3. For certain goods, a strategic export license is required. Example where these licenses are needed include: military, dual-use, chemicals,
technological, electronic goods, and agricultural goods. For more information
click here page 3
to check if your goods require an export license
Other documents that
could be required would depend on the specific requirements of the destinations. Aramex maintain a list of needed documents and customs information per country (please
select country name on this
page )
Important Notes
- All exported goods might be
inspected by Customs Authorities
Aramex will not transport
goods that are prohibited by the laws or regulations of UAE. For more information
click here page 2
For more information on exporting from the UAE
click here
Free zone requirements
When goods are being exported out of the free zone the following
documents is needed:
Goods with declared value of AED 250 and below
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Performa or original Commercial Invoice
Bill of Entry
Goods with declared value of AED 250 and below
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Delivery advise
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Performa or original Commercial Invoice
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Bill of Entry
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Importer Code
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Copy of Trade license
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HS Code form
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Transiting Goods
Transiting Goods through
UAE can only remain for 30 days from the
date of arrival into the country
To process Transiting Goods, the following documents are needed:
- Original Waybill
- Original Commercial Invoice
- Packing List (detailed)
- Customs exit/entry certificate
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Prohibited /
Restricted Goods
Aramex will not transport goods
that are prohibited by the laws or regulations of UAE
In accordance to Aramex Shipping Policy, the following items are not acceptable
for transport by Aramex:
- Monetary Items including currency, fake money, and coins
- Publications that are offensive to religions, morals, human rights or aims to cause corruption and disorder
- Narcotics and drugs including heroin, opium, drugs raw material (powder, liquid), cannabis leaves, etc
- Gambling related games or items
- Counterfeit goods covering all brands of clothes, machinery, shoes, electronics, watches etc
- Fireworks*
- Ivory and ivory products*
- Furs*
- Jewelry, precious metals , stones, articles or antiques of exceptional high value*
- Bullion*
- Chemical waste and nuclear waste
- Hazardous as defined in IATA Regulations*
- Ammunitions*
- Human remains, including ashes*
- Animals, plants, food items and perishable*
- Pornographic related material
- Products labeled made in Israel
- Radar detectors
*Certain goods which are listed above as prohibited may be accepted by Aramex on a contractual basis, if exporters / importers are able to comply with all applicable regulations
Some goods require approval from the designated authority prior to importing into UAE. Some examples are shown below:
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References
- UAE Customs
- UAE Customs HS Codes
- GCC Unified Customs Law
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Customs Terminologies
Useful Customs Forms
- Import Goods Declaration form
- Customs Exit/ Entry Certificate/Abu Dhabi form
- Customs Exit/ Entry Certificate/Dubai form
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