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Country Information
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Find helpful information about Aramex offices and customs.
Please select a country from the menu and click on the displayed city names for office addresses and contact details.
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customer service team
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Al Rabie District. Exit 5, King Abdulaziz Street.,11583,Saudi Arabia
Phone (Inside Saudi Arabia):+966 () 920027447
Phone International Line+966 (2) 6129100
Fax:+966 (1) 2754003
PO Box:53173
Working Days:SAT,SUN,MON,TUE,WED
Working Hours:08:30-19:30-
Contacts
Customer Service Manager - Customer Service Senior ARAMEX
WADI AL DAWASIR
KHAMSIN AREA
CHAMBER OF COMMERCE ROAD,,
Phone (Customer Service):+966 (1) 7841022
Fax:+966 (1) 7841022
Sulaimaniya 30th street ( prince mamdouh street )
Behind Sadhan Mall,
Infront off Bait al sharma restaurant,,
Phone (Customer Service):+966 (01) 4160353
Fax:+966 (01) 2754003
2607 Umar Ibn Abdulaziz. (Arbaeen St.),,
Phone (Customer Service):+966 () 920027447
Fax:+966 (1) 4729000
Istanbul Street,11583,
Phone (Customer Service):+966 (1) 2759000
Fax:+966 (1) 2754003
Al Rabia District. Exit 5, King Abdulaziz Street (North) near Kingdom Schools,11583,
Phone (Customer Service):+966 (9) 20027447
Fax:+966 (1) 2754003
Main Road, King Abdul Aziz St., Near Skaka Sky Communications Showroom,,
Phone (Customer Service):+966 (4) 6252966
Fax:+966 (4)6252966
King Abdul Aziz Street - Opposite of AL-Razi School, near Sadaf restuarant.,,
Phone (Customer Service):+966 (4) 6424021
Fax:+966 (4) 6424021
Main Road - King Abdul Aziz Street.
Opposite Taysir Hotel. Arar.,,
Phone (Customer Service):+966 (4) 6610664
Fax:+966 (4) 6610664
Main Road - King AbdulAziz Street - Kuwait Circle,,
Phone (Customer Service):+966 (3) 7211015
Fax:+966 (3) 7211015
Buraidah Main Road - Al-Khobab Street, near Riyadh Bank, Buraidah.,,
Phone (Customer Service):+966 (6) 3692089
Fax:+966 (6) 3692089
Hail Main Road, Portfolio Travels Office.,,
Phone (Customer Service):+966 (6) 5314199
Fax:+966 (6) 5314198
King Faisal Road, Al Bustan Area, Al Khobar,31441,Eastern Province Head Office
Phone (Inside Saudi Arabia):+966 () 920027447
Phone International Line+966 (2) 8877333
Fax:+966 (3) 8877222
PO Box:1916
Working Days:SAT,SUN,MON,TUE,WED
Working Hours:08:30-19:30- THU 9:00 - 14:00
Contacts
Customer Service Manager - Al-Quds Street, opposite Dominos Pizza,,
Phone (Customer Service):+966 (3) 8544916
Fax:+966 (3) 8544913
Prince Mohammed Bin Fahad Road, Dammam - First Street, Opposite Panda Supermarket,,
Phone (Customer Service):+966 (3) 8306220
Fax:+966 (3) 8326229
Naif Street, Near Al Khonaini Gas Station,,
Phone (Customer Service):+966 (3) 7674421
Fax:+966 (3) 7666868
Aramco, North Park 4, Al Midra Tower, e-shop,,
Phone (Customer Service):+966 (3) 8685825
Fax:
Omar Ibn Abdulaziz street,31911,
Phone (Customer Service):+96(6)38377651
Fax:+96(6)38377651
Near Al Othaim Mall - Al Moror roundabout - Near General Library and Safa insurance Company and Dodge Cars center,Dammam - 31441,Eastern Province
Phone (Customer Service):+966 (3) 5869646
Fax:+966 (3) 5869608
King AbdulAziz St, Behind AlBilad Bank,Dammam - 31441,Eastern Province
Phone (Customer Service):+966 (3) 3633344
Fax:+966 (3) 3638833
Medinah Road, Between Quraishi & Hera'a Streets, Al Bawadi District,Jeddah 21454,
Phone (Inside Saudi Arabia):+966 () 920027447
Phone International Line+966 (2) 6129100
Fax:+966 (2) 6834881
PO Box:15802
Working Days:SAT,SUN,MON,TUE,WED
Working Hours:08:00-22:00-THU 8:00 - 20:00
Contacts
Customer Service Leader - Sultana Street,,
Phone (Customer Service):+966 (4) 8274000
Fax:+966 (4) 8270780
Al Zaydeya Area near driving school, Makkah,,
Phone (Customer Service):+966 (2) 5405776
Fax:+966 (2) 5496242
Beside King Fahad Residence Bldg,,
Phone (Customer Service):+966 (2) 7362000
Fax:+966 (2) 7333462
Gizan city - Prince Sultan Street,.near Saudi ArabianAir Line Office,,
Phone (Customer Service):+966 (7) 3226008
Fax:+966 (7) 3226008
King AbdulAzeez Main Street, next to chamber of commerce,,
Phone (Customer Service):+966 (7) 523000
Fax:+966 (7) 5235440
Prince Sultan Street,,
Phone (Customer Service):+966 (7) 6201083
Fax:+966 (7) 6201860
Operation & Customer Service Baha Highway infront of Alshefa Park, Al Baha,,
Phone (Customer Service):+966 (07) 7241110
Fax:+966 (07) 7273305
.,,
Phone (Customer Service):+966 (2) 6910000
Fax:+966 (2) 6834881
Alhazmi Street, Qunfudah,,
Phone (Customer Service):+966 (07) 7333099
Fax:
Duba Industrial area beside Rajhi Bank, Duba ,.,
Phone (Customer Service):+443 (04) 4330058
Fax:
Rabigh main road near Saudi electricity company,,
Phone (Customer Service):+966 (2) 4233324
Fax:
SABTALAYA main road near Bin Khuwaijed Gaz station,,
Phone (Customer Service):+966 (7) 6300116
Fax:+966 (7) 6300116
Prince Fahad District, Emarah Street.,,
Phone (Customer Service):+966 (4) 4225816
Fax:+966 (4) 4240732
Abha-Khamis Mushayt Highway, Beside Sony Shop,,
Phone (Customer Service):+966 (7) 2352000
Fax:+966 (7) 2351736
Jeddah madinah main road, Right turn after BRIDGESTONE, 300 Meters to the right,,
Phone (Customer Service):+966 (4) 3904000
Phone Office+966 (4) 3900057
Fax:+966 (4) 3900304
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Imports
General Import Guidelines
- Imported goods must be
accompanied with an International Waybill , a Commercial Invoice, and a
Packing List
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Importers in Saudi Arabia are
required to have a Commercial Registration number
- Imported
goods must conform to licensed activities of the importer
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All importers are required to include payment method "for imported goods" detailing bank name, payment date and reference number with Customs Declaration. Failure to comply with this regulation may delay entry of goods
- Imported goods into Saudi Arabia
must have the country of origin printed or embossed physically on each item;
for example "made in China", "made in Japan", etc. The country of origin
must also be stated on the Commercial Invoice, failure to comply with this
regulation will prohibit entry of the goods
- Validity
period with ingredients should be labeled in Arabic for food items in accordance to regulations
- HS Codes must be stated clearly on Commercial Invoice. If the HS Codes are not stated, Customs will determine proper HS Codes based on the goods based on the stated description
You can
find the full list of HS codes under Reference (1)
Saudi Arabia Customs HS
Codes and Tariff
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Import Duties and Fees
- The customs
valuation is based on CIF (Cost, Insurance and Freight) which means that the
amount used to assess customs duty is the sum of cost of goods, insurance and
shipping cost to Saudi Arabia
- Customs tariff on imported goods
varies between 5% to 12% levied on CIF value. For full details on the applied
customs tariff, please refer to Reference (1)
Saudi Arabia Customs HS
Codes and Tariff
- International express or courier imports with
declared value below SAR 375 (USD 100) are duty free
- Goods with declared value of more than a
SAR 375 (USD 100) will be treated as normal cargo goods, and will require a formal
customs clearance
Goods originating from Arab League Member States
Saudi Arabia is a Member State of
the
Arab League,
accordingly goods originating from Arab League Member States will benefit from
customs duties
To benefit from
Arab League customs exemption a Certificate of Origin is required, accompanied with a Commercial Invoice
Goods originating from Gulf Co-operation Council (GCC)
Saudi Arabia is a Member State of
the
GCC,
accordingly goods originating from GCC Member States will benefit from
customs duties
To benefit from
GCC customs exemption a Certificate of Origin is required, accompanied with a Commercial Invoice
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Duties Exemption
A number of goods are exempted from customs duties. Below are some of the applied exemptions:
- Goods addressed to
government or semi-government agencies
- Raw materials for manufacturing in
Saudi Arabia destined for companies holding industrial license
- Goods originating
from any GCC member state as long as 51% of the factory equity is owned by a GCC
national
- Personal effects addressed from one
individual to another and within a reasonable quantity for personal use
only. Personal effects must be second hand
- Companies,
agencies or projects that have official exemptions letters from the Saudi Arabia government
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Imports Required Documents
Import
regulations vary depending on both Declared Value of Goods and
Clearance Port in Saudi Arabia
Due to the
sheer volume of imports processed in Dhahran Port (King Fahad Causeway) there is
a higher value limit than that allowed by customs authorities on other Port. The
following table shows the needed documents required to clear goods:
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Clearance Port |
Declared Value of Goods |
| Less than SAR 375 equivalent to $100 |
SAR 375 - SAR 9,376 equivalent to $100 - $2,500 |
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SAR 9,376 - SAR 49,693 equivalent to $2,500 - $13,250
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Above SAR 49,693 equivalent to $13,250
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Riyadh and Jeddah
Airports |
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Original
Commercial Invoice
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Copy of
Commercial Registration
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Authorization letter attested by Chamber of Commerce in Saudi
Arabia
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Translated
Commercial Invoice if requested by customs |
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Original
Commercial Invoice
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Original
Certificate of Origin stamped by Chamber of Commerce at country of
origin
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Authorization
letter attested by chamber of commerce in Saudi Arabia
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Copy of
Importer's Commercial Registration
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Translated
Commercial Invoice if requested by Saudi Customs |
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Dhahran Airport
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Original
Commercial Invoice
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Copy of
Importer's Commercial Registration
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Authorization
letter attested by chamber of commerce in Saudi Arabia
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Translated
Commercial Invoice if requested by customs |
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Original
Commercial Invoice
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Original
Certificate of Origin stamped by Chamber of Commerce at country of
origin
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Authorization
letter attested by chamber of commerce in Saudi Arabia
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Copy of
Importer's Commercial Registration
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Translated
Commercial Invoice if requested by Saudi Customs |
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King Fahad Causeway |
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250
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Original
Commercial Invoice
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Original
Certificate of Origin stamped by Chamber of Commerce at country of
origin
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Copy of
Importer's Commercial Registration
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Authorization
letter attested by chamber of commerce in Saudi Arabia
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When completing your Commercial Invoice, we recommend that you abide by Aramex guidelines to ensure timely and efficient clearance Read More
(SASO)
certificate
Saudi
Arabian Standard Organizations (SASO) is a conformity certificate which is
required to ensure all imported goods will meet SASO’s standards of the
following goods:
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Mobile phones
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Computers,
Electronics and Electrical Products
- Auto spare parts
- Cosmetics
- Toys
- Chemical products
- Perishables
- CDs of all kind
You can find more information on
SASO under Reference (2)
SASO
Personal Effect
- Copy of the
receiver Personal ID or Iqama (For personal effects only)
- Packing list
Packages shipped under International Express mode
All
incoming packages valued at USD 100 or more to destined to businesses in Saudi
Arabia need to have the Commercial Registration Number of the business
(importer) written (printed) clearly on Waybill. If package is destined to
individuals in Saudi Arabia, the full receiver name, and national ID (for Saudi
citizens), or residency number need to be written (printed) clearly on Aramex
Waybill or shipment labels
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Exports
When exporting goods from
Saudi Arabia some documents and regulations will be applied before the exit of
goods to the destination. Failure to submit required documents may delay goods
when exporting
Exporters need to include the
following documents with their goods:
- Original Commercial Invoice
- For
certain goods, a strategic export
license is required. Example where these licenses are needed include: military, dual-use, chemicals, technological, medicines, and radioactive material. For more information
click here
Other documents that
could be required would depend on the specific requirements of the destinations. Aramex maintain a list of needed documents and customs information per country (please
select country name on this
page )
Important Notes
- All exported goods might be
inspected by Customs Authorities
Aramex will not transport
goods that are prohibited by the laws or regulations of Saudi Arabia. For more information
click here
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Prohibited /
Restricted Goods
Aramex will not transport goods
that are prohibited by the laws or
regulations of Saudi
In
accordance to Aramex Shipping Policy, the following items are not acceptable for
transport by Aramex:
- Monetary items including currency, fake
money, and coins
- Publications that are offensive to
religions, morals, human rights or aims to cause corruption and disorder
- Narcotics and drugs including heroin, opium,
drugs raw material (powder, liquid), cannabis leaves, etc.
- Gambling related games or items
- Counterfeit goods covering all brands of
clothes, machinery, shoes, electronics, watches etc.
- Fireworks
- Chemical waste and
nuclear waste
- Ivory and ivory products*
- Furs*
Jewelry, precious metals , stones, articles
or antiques of exceptional high value*
Bullion*
Hazardous as defined in IATA Regulations*
Ammunitions*
Human remains, including ashes*
Animals, plants, food items and perishable*
Pornographic related material
Christmas Trees
Laser pens or pointers
Used tires or
retread tires
Toys or statuettes
representing animals or human beings
Products labeled
made in Israel
Pork meat in any
kind, shape or form
The Holy Qur’an (allowed for exporting)
Articles
representing and/or depicting members of the royal family or the Saudi armed forces
All kind of
Alcohol beverages, or items containing alcohol as an ingredient
*
Certain
items which are listed above as prohibited items may be accepted by Aramex on a
contractual basis; if exporter / importers and the ability to comply with all
applicable regulations
Any
violation of the above prohibitions may cause the following:
- Confiscating the
goods
- Penalty starting
from SAR 75,000(USD 20,000)
- Both importer and
exporter may be blacklisted in Saudi Arabia
Some goods require approval from
the designated authority prior to importing into Saudi Arabia. Some examples are
shown below:
- Books, magazines, computer games, DVDs, CDs, and photographic media require
approval from
Ministry of Information
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Ink products and toners require approval from
Ministry of Interior
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Cosmetics , perfumes , supplements , vitamins ,laboratory chemicals, medications
,pharmaceuticals (prescription and non-prescription) require approval from
Saudi Food and Drug Authority
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GPS, satellite communication, wireless computer, networking, and wireless
telecommunications equipment require approval from
Communications and Information Technology Commission
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Food items
require approval from
Saudi Food and Drug Authority
The following goods require authorization from the designated authority before
the goods depart the origin:
- Medicine
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Perishables
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Food items
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Cosmetics
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Dangerous goods as defined per IATA
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Aramex Clearance
Service
Aramex offers a wide range of
customs clearance services (ranging from Delivery Order collection up to
delivery of goods). In addition, Aramex offers storage in Aramex warehouses when
needed
An
“authorization letter” attested by Chamber of Commerce in Saudi Arabia
is needed for Aramex to clear good in Saudi Arabia. Please contact our Aramex Customer Service team for an offer
Top
References
- Saudi Arabia Customs HS Codes
and Tariff
- SASO
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Customs Terminologies
Useful Customs Forms
- King Khaled Airport Authorization Letter
- King Abdulaziz Airport Authorization Letter
- King Fahad Airport Authorization Letter
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