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  • Payment Methods

    1- Monthly Invoices
    If you are a corporate user and have an account with Aramex, you will receive monthly invoices for your shipments. You can pay in cash or in bank cheques; and we can arrange for a member of our credit team to pass by your offices to collect the invoice amount.

    2- Cash
    You can pay for your shipment in cash by visiting an Aramex outlet. Or, when scheduling a pickup online, one of our couriers will pass by to collect the shipment and shipping charges.

    3- Credit Card
    You can use your Visa or MasterCard to pay for shipments created on, or by visiting an Aramex Outlet as shown below:


    Our Service Center in:





    United Arab Emirates






    Dubai Logistic City

    Deira City Center

    Dubai Internet City

    Dragon Mart

    Shaikh Zayed Road




    Ras Al-Khaymah







    The Diplomatic area


    Sin El Fil







    kilo 4.5

    October city

    Saudi Arabia



    Exit 5

    Exit 16







  • Prohibited Items - International Express

    Why are some items prohibited?It's very important not to ship prohibited and dangerous items as Express shipments. While some may initially appear harmless, under certain conditions they can easily become dangerous. Air and temperature changes, for example, could cause a prohibited item to leak, ignite or explode.

    Dangerous Goods are goods or substances which can pose a threat to health, safety or the environment and are not allowed to be shipped as Express shipments.

    Prohibited items are goods that are not allowed under the provisions of any law, notices, order or system issued by a legally authorized agency, and therefore can't enter the country.

    Restricted items Restricted Items are related to commodity, value, quantity and local country laws and regulations. These goods require approval from the designated authorities prior to importing into a country.

    For more info, please download this file: Prohibited and Restricted items - International Express.

    If prohibited items are found, Aramex will either:

    1. Hold the shipment in a safe location pending further instructions
    2. Discard the shipment
    3. Handover the shipment to the appropriate local authorities
    4. Return the shipment (if possible)

    Many countries have additional local restrictions, prohibitions and acceptance processes for certain commodities to be shipped. Shipments are subject to inspection and possible delays by customs or representatives of other government authorities. It is the shipper´s responsibility to comply with current government regulations or laws applicable in each country. Please refer to the Customs Information page to check the prohibited/restricted items by country.

  • Customs Terminologies

    • Bill of entry: A document issued by customs authorities for importers or exporters to specify the type, quantity and destination of the goods being carried or shipped out; and it acts as proof of submission for custom authorities.
    • Certificate of Origin: A statement signed by the exporter, and attested by a local Chamber of Commerce, indicating which country the goods are manufactured in.
    • CIF: An abbreviation used in some international sales contracts, when the selling price includes all "Costs, Insurance and Freight" for the goods sold.
    • Commercial Invoice: A document supplied by the shipper that provides information about the goods, including the following details:
      • Full details of shipper and recipient's names and addresses
      • Clear description of goods
      • Quantity of each item of goods
      • HS Codes
      • Origin of each item
      • Unit price
      • Total price and currency
      • Total number and type of packages
      • Total gross and net weight of goods
      • Shipper's signature or stamp
      Click here to use the Commercial Invoice format provided by Aramex.
    • Country of Origin (COO): Specifies the country where the goods were manufactured in.
    • Customs Authorities: The Government agency which is responsible for the administration of customs law and the collection of duties and taxes, which also has the responsibility for application of other laws and regulations relating to the import, export, movement or storage of goods.
    • Customs Broker: A licensed expert that clears imported / exported goods through customs. The broker's role includes preparation of documents and/or electronic submissions, and the calculation and payments of taxes/duties.
    • Customs/Import Declaration: Any statement or action, in any form prescribed or accepted by customs, giving them the required information.
    • Customs Duties: Tax levied on imported goods by the customs authorities of a country.
    • Customs inspection: Authority given to customs officers to examine goods entering the country.
    • Delivery order: A document from a port authority which authorizes the clearance of the goods from customs.
    • Destination Country: The country that will be final destination for goods.
    • Duties exemption: Goods of a certain value or type allowed by the government into the country without having to pay the regular duties that apply to those goods.
    • Goods: Any natural material or equipment, animal, industrial or anything that may be classified under a tariff heading.
    • Harmonized System (HS Code): The international system published by the World Customs Organization that sets out with a systemized form the goods handled in international trade.
    • Import License: A local authorization issued by a specialized authority for the importation or exportation of goods subject to restriction.
    • Importer code: Code issued by customs administration to a corporate entity for its customs transaction.
    • Incoterms: The recognized abbreviation for International Commercial terms. Incoterms defines the responsibilities of both the seller and the buyer under the contract of sale. They are the authoritative rules when it comes to determining the allocation and split of the costs and risks between the seller and the buyer.
    • Packing List: A shipping document that accompanies packages, which is usually inside the package itself. It includes the following details:
      • Type and quantity of each package (carton, bag, roll, box, etc.)
      • Contents of each package matching the details mentioned in a commercial invoice
      • Gross and net weight of each package
      • Shipper's signature or stamp
    • Pro-forma Invoice: An invoice provided by a shipper prior to importing goods, informing the receiver of the kinds and quantities of goods to be sent, their value and specifications.
    • Prohibited goods: Any goods that are not allowed under the provisions of any law, notices, order or system issued by a legally authorized agency, and therefore can't enter the country.
    • Restricted goods: Any goods that are restricted under the provisions of any law, notices, order or system issued by a legally authorized agency, and which requires approval from the designated authorities prior to importing into a country.
    • Tariff: A levy imposed by a government on imported goods based on HS Codes.
    • VAT (Value Added Tax): A tax on the purchase price which the end user pays.
    • Waybill: A document issued by a carrier which gives details and instructions relating to a shipment including, origin, destination, route, shipper's and recipient's details.

  • Express Shipping Terms and Conditions

    Learn more about our Express shipping terms and conditions and find out information about:

    Items that are unacceptable for transport
    Insurance on shipping items
    Service restrictions

    You can view our Express terms and conditions here.

  • Parcel Express.

    It is the service of shipping parcels and packages and delivering them to their final recipients. However, the minimum chargeable weight for parcels is 500 grams (1 lbs).

  • International Express.

    It is an Aramex service that allows you to ship any parcel or document(s) weighing below 30 kilograms (66 lbs) to any place in the world as quickly as possible.
    Express is usually used for time-sensitive shipments that cannot afford delays.

  • Document Express.

    It is a service for shipping documents and delivering them to their final recipients. However, the minimum chargeable weight for documents is 500 grams (1 lbs).

  • Distribution Service.

    It is a service where Aramex will take the responsibility of distributing the shipments to multiple recipients (e.g. invoices, invitation cards).

  • Cash On Delivery (COD).

    Cash On Delivery (COD) is a service provided by Aramex where merchants can get Aramex to deliver their products to buyers and we will collect the payment from your customers on your behalf.

  • ClickToShip.

    ClickToShip is a special software by Aramex given to our customers in order to ease the process of preparing shipments, printing air waybills, managing address books, as well as other useful functions.

  • Aramex Return Service.

    Aramex Return is a service by Aramex that allows customers to send a document and/or parcel with Aramex where it needs a certain signature or any other action and then needs to be returned to the shipper.

  • Aramex Domestic.

    Aramex Domestic is the service of shipping and delivering documents and parcels within your country.

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