Dubai, UAE/ Riyadh, KSA – Sunday, 17th November 2019:
Aramex (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, today announces the launch of its latest last mile delivery solution, Aramex Spot, across Saudi Arabia and the United Arab Emirates. As part of its efforts to enhance customer service and to accommodate the growing demand for more Pick-Up options, Aramex has partnered with commercial locations to utilize their outlets as convenient PUDO locations for its customers shipments.
The rollout of Aramex Spot comes as part of the company’s commitment to strengthen its last mile capabilities while remaining committed to its asset light structure. This is built on the back of the growing customer expectations within the e-Commerce industry.
Aramex has already partnered up with commercial locations and expects to grow to 150 Spot locations across KSA and the UAE by the end of 2020. Interested locations can sign up to join the Spot network by visiting our website on: spot.aramex.com.
Commenting on the launch, Iyad Kamal, Chief Operating Officer of Aramex, said: “This latest addition to our last mile delivery solutions will allow the end recipient to conveniently Pick-Up their shipments from a nearby supermarket, pharmacy or other commercial outlets. We believe this is incredibly important and is in line with our strategy to increase operational efficiency while enhancing customer experience through innovative solutions. As for the Spot locations, they will benefit from the compensation they will receive per shipment and the increased footfall our customers will drive to their locations.”
Mohammed Sleeq, Chief Digital Officer of Aramex, added:“We are excited to launch Aramex Spot given the growing consumer expectations within our domain. This brings us closer to our customers whilst creating a marketplace for the commercial community in our core markets. With this proprietary tech comes our industry track record; we are well positioned and confident of introducing a robust PUDO network. Aramex Spot joins Aramex Fleet, our crowdsourcing delivery arm, together forming a zero-asset tech driven platform that supports our capacity scalability efforts on the last mile.”
The debut of Aramex Spot follows Aramex’s successful launch of Aramex Fleet in December 2018 and WhatsApp for Business in October 2018, which collectively, are efforts to enhance customer experience, digitize and simplify the end-to-end shipment journey.
Dubai, UAE – Tuesday, 3 September 2019:
Aramex (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, has announced that it will migrate all of its technology infrastructure from the company’s on-premises data centers to Amazon Web Services (AWS), in order to increase agility, speed of innovation, and security. In its first phase of cloud adoption, Aramex has built a data lake, which is hosting a big data infrastructure that leverages machine learning (ML) and artificial intelligence (AI) capabilities to further enhance the customer experience by transforming the last mile delivery.
Taking advantage of Amazon SageMaker, a fully managed machine learning service for building, training, and deploying machine learning models, Aramex’s in-house data science team built a data analytics and machine-learning platform on AWS. Utilizing this platform, Aramex is improving delivery accuracy and solving for the lack of proper physical addresses in the region by developing intelligent address prediction models that convert descriptive addresses into geo locations. The ML-based platform is also providing the company the ability to have accurate and instant delivery time predictions, using calculations based on seasonality and capacity constraints. As a result of this adoption, Aramex has increased accuracy in shipping-date predictions by 74 percent, and lowered its average processing time for a prediction from 2.5 seconds to under 200 milliseconds.
Commenting on the move to AWS, Mohammed Sleeq, Chief Digital Officer at Aramex, said:
“Adopting AWS is pivotal to driving further innovation within our business and provides a platform for growth within Aramex. We are focused on enhancing the customer experience and solving industry challenges primarily around address management, volatility in volumes and last mile capacity. Today, we are able to look at our customers’ delivery experience and expectations from origination to last mile delivery and work backwards to identify technologies and processes that can help us to deliver faster, more efficiently, and operate with elasticity. We are now starting the full migration of our IT infrastructure to AWS and are excited to realize the full benefits of the cloud.”
Andy Isherwood, Managing Director of Amazon Web Services EMEA said of the news:
“Aramex has a longstanding history of innovation, over many decades, and it is great to see how it is using cloud to solve unique industry challenges in the Middle East and North Africa. Combining this with our own experience of using ML technology for the transport and logistics of packages with Amazon.com, we look forward to helping Aramex leverage advanced and secure AWS technologies to further improve the customer service they deliver.”
The move to AWS is the latest milestone in Aramex’s digital transformation journey. In October 2018, Aramex became one of the first companies in the logistics and transport industry to roll out WhatsApp for Business to customers in the form of an AI-based Chatbot. In December 2018, Aramex launched ‘Aramex Fleet’, a crowd-based delivery platform that connects individuals to flexible last mile delivery work to support strong demand for Aramex services in the region.
Aramex’s new, 60,000-square meter fulfillment center in Dubai features new technologies including a ‘Pick to Light’ system, which uses light-directed picking technology to improve accuracy and efficiency, and an automated conveyer belt system.