If your shipment is missing, we highly recommend that you immediately contact the merchant for speedy assistance. Most of the time, merchants will either ship your order in several packages on different days or accidentally place the wrong number of items in the package, especially if your order has more than one piece.

Another reason could be that the item you ordered is simply out of stock; merchants usually advise you of such, or ship it to you at a later date.

There are a number of reasons for delayed delivery:

• The merchant did not ship your package because they couldn’t get the proper authorization from your credit card company for your order. In such a scenario, we advice that you contact the merchant for clarification.

• The merchant shipped the package to your account, but the package got lost along the way. Contact the merchant for tracking and delivery confirmation or request a replacement.

• The package was received at your New York/London account address, but your name and account number were not printed on the package label. Your package could be stored in the Unknown Packages zone. Contact your local Aramex station to check on the status of your package.

• Your package contains hazardous material, and it is held at our New York/London office. Contact your local Aramex station to check on the status of your package.

Some online merchants don’t accept international credit cards or credit cards of billing addresses outside the USA. We advice you to kindly check with your credit card issuer if this occurs.

Every time you provide your name and address when ordering a product or service from a supplier, there is a good chance you are being added to one or more mailing lists.

For example, when you place an order from a catalog company, most likely you will begin receiving new catalog issues from the same cataloger or from those who sell similar products.

The Aramex Shop and Ship service is a mail forwarding service; all items received in your account are collected and shipped according to the shipping frequency you subscribed to. But you can reduce the amount of unsolicited mail sent to your account by contacting the Direct Marketing Association https://www.dmaconsumers.org/consumerassistance.html The DMA Mail Preference Service can help reduce the amount of commercial mail you receive.

Your Shop and Ship account address will take the following format:

Name: Customer Name
Address Line 1: Origin Address
Address line 2: Customer Mailbox Number
City: Origin City
State: Origin State
Zip code: xxx
Telephone: xxx

Currently, Aramex only offers accounts in the US and the UK. We will notify you once we establish a new account service location.

There are no renewal fees for Shop and Ship service. When you initially subscribe to Shop and Ship, you pay a one-time non-refundable $35.00 subscription fee. After that, you only pay Shop and Ship shipping charges and any customs duties incurred when you receive your account contents.