Frequently asked questions (FAQs)
What do I need to open a Business account?
To open a business account, you must be a legally registered business. If not, you can start with a Classic Account and upgrade later.
What is the difference between Classic & Business accounts?
Classic: For personal use, occasional shipping, or unregistered businesses.
Business: For legally registered businesses that have regular shipping needs, require warehousing, advanced logistics, returns management, or need solutions integrated with their e-commerce platforms or business systems.
I have an account but can’t access it — what should I do?
You can reset your password using the “Forgot Password” option on the login page. If you’re still unable to access your account, please contact our support team for assistance.
Which account is suitable for a one-time shipment?
For small one-time or personal shipments, use a Classic Account for a faster and simpler experience.
Business Accounts are designed for companies with regular shipping volumes or advanced logistics needs but can support large once-off shipments such as full containers or out of gauge cargo or project cargo.
Can I upgrade from a Classic to Business account later?
Yes — you can start with a Classic Account and upgrade as your shipping needs grow.
How can I get quotes and rates?
For one-time or personal shipping use our rate calculator.
For business rates, speak to our business team for tailored business pricing.
How long does it take to activate a business account?
Your business account will be activated within 48 hours following successful business verification and KYC confirmation.