Frequently Asked Questions 
Who takes care of my Shop and Ship packages?

You are responsible for all customs duties related to your Shop and Ship package. Customs duties and regulations vary from country to country and from one product to the other. Aramex can also clear your shipment on your behalf. An Aramex team member will call to advise you of the customs charges. Upon your approval, Aramex will collect the fees and proceed to clear the shipment.

Yes they can. This is what your Shop and Ship account is for.

Unfortunately, we are not able to accommodate any special shipping requests.

Aramex ships all Shop and Ship packages via express courier service. Therefore, the maximum value allowed per package should not exceed US$2500. Packages valued above US$2500 must come with an Export Declaration form from the shipper or the merchant.

For legal, privacy, and security reasons, no one is allowed to use the account registered in your name. You are the only person authorized to use your account to receive packages.

Warehousing is a service offered by Aramex Logistics to store and manage your inventory in our strategically located logistics centers. Warehousing offers duty -free or duty -paid options to cater to the different needs of customers in all industry segments. We also ensure that your storage requirements and inventory management needs are met while providing real-time visibility at all levels to help you control your stock levels, streamline purchases and improve your order cycle time.

SCM is the management of the entire value-added chain from the supplier to manufacturer or service provider on to the retailer and the final customer. SCM's primary goal is to deliver the right product to the right place at the right time in the most cost-effective manner.

This is an advanced warehouse management system developed by Aramex for its Logistics customers, which allows it users to track their stock and orders as well as generate various reports in real time.

By storing your items at Aramex warehouse, you will enjoy the following benefits:

  • We assume liability for accurately receiving items from your suppliers. This way you get a third and independent evaluator
  • We assume liability for the safety of the stock while it is under Aramex custody thus immediately improving your stock accuracy
  • We guarantee a service level you can promise your customers
  • We reduce your customer management overheads by overlooking the warehousing operations
  • We provide real-time visibility of your stock on the system
  • We give you access to one of the largest domestic networks in the region
  • We enable you to save on your capital investment and infrastructure

Aramex provides the following logistics services:

  • Inbound freight and clearance
  • Warehousing and storage
  • Value added services including, but not limited to bundling, kitting, price tagging, and security tagging
  • Facility management
  • Supply-chain consultancy
  • Delivery service
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