What is Shield Service?

Shield Service is a value-added service in which Aramex's liability for any loss or damage is enhanced up to USD 10,000 for non-document goods, and USD 300 for document shipments. Additional information can be found in the Shield T&C.

Is the Shield Service available for any item I want to ship?

If your item to be shipped is not a prohibited or restricted item under the Shield Service, then the Shield Service is available. Please refer to shield exceptions to confirm whether your item qualifies for the Shield Service.

Is the Shield Service available in all countries?

Please refer to the Shield excluded countries to confirm whether the Shield Service is applicable in the origin and destination countries.

If I have a claim for a lost or damaged shipment protected under Shield Service, how long will Aramex take to respond to me after filing the claim?

Within 30 business days of receiving the Shield protected claim, and receipt of supporting documentation identified under test  below, Aramex will, for a straight-forward claim, confirm whether the claim is admissible, and the following information:

1. If the claim is admissible, the compensation amount will be determined; or
2. If the claim is not admissible, a reason for rejection of claim will be provided.