When your package arrives, we place it in a secure locker at your selected location that can only be accessed by using a pin code we send you in a text message or by a QR code we send you via email.   

Just enter your phone number and pin code or scan the QR code. If you haven’t paid yet, you can settle the due charges on the spot, after which the locker door opens automatically. 

You can find the list of locations on the Lockers page.

You can find the sizes and dimensions of the lockers on the page.

Within 30 business days of receiving the Shield protected claim, and receipt of supporting documentation identified under test  below, Aramex will, for a straight-forward claim, confirm whether the claim is admissible, and the following information:

1. If the claim is admissible, the compensation amount will be determined; or
2. If the claim is not admissible, a reason for rejection of claim will be provided.

You need to provide the following documentation:

• Waybill of shipment which was lost or damaged;
• Photographs of damaged shipment, if available;
• Commercial invoice of items in the lost or damaged shipment. If a proforma invoice is provided instead of a commercial invoice, then the item will be deemed to be a used secondhand item; and
• Packing list, if available.

Shipments with declared value of up to USD 10,000 may be covered under the Shield Service.