Update a request

You can always update any of your created requests and add more information to it like notes and files to enhance the collaboration even more.

To update a request:

1. If you have aramex.com profileLog in and on the Dashboard page, click Support requests.On the page that opens, view the list of all your submitted complaints, requests, and suggestions. If a list is too long, you can search for a specific request.
   Once you found the needed request, click Open.

If you don't have aramex.com profile Follow the link that was sent to you in the email right after you created the request.

2. On the Update customer support requests page, add the information that you think will be necessary for the Aramex employees to quicker resolve your request:

• Notes – provide comments that would clarify your request.
• Attachments – click Browse to add files to your request. The files can be of any types.

In the Case details section, you can view the information about your request: the Aramex employee's name responsible for your request, case reference, status, subcategory, description, and more.

• Close case – Select this option if you want to resolve the request and stop collaboration with the Aramex employee on it.

2. Click Submit.

Your request is up-to-date!

 

 

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