• The merchant did not ship your package because they couldn’t get the proper authorization from your credit card company for your order. In such a scenario, we advise that you contact the merchant for clarification.

• The merchant shipped the package to your account, but the package got lost along the way. Contact the merchant for tracking and delivery confirmation or request a replacement.

• The package was received at your New York/London account address, but your name and account number were not printed on the package label. Your package could be stored in the Unknown Packages zone. Contact your local Aramex station to check on the status of your package.

• Your package contains hazardous material, and it is held at our New York/London office. Contact your local Aramex station to check on the status of your package.

Some online merchants don’t accept international credit cards or credit cards of billing addresses outside the USA. We advice you to kindly check with your credit card issuer if this occurs.

Aramex offers accounts in more than 45 countries around the world; you can check the addresses by logging in to your SNS account and pressing on my addresses.

You can see the subscription fees in your country when you sign up for SNS, whether it’s the flex or regular membership.

Aramex ships all Shop and Ship packages via express courier service. Therefore, the maximum value allowed per package should not exceed US$2500. Packages valued above US$2500 must come with an Export Declaration form from the shipper or the merchant.