We’re excited to help you! To arrange a pickup for your shipment, just go to the dashboard and click on "Schedule a Pickup." Then, provide the pickup address and expand the "Pickup Details" menu. You’ll need to fill in info about your shipment, like the number of items, whether they’re domestic or international, the type of vehicle needed based on the size of your shipment, and the time window when your shipment will be ready for pickup. Once everything's set, just click "Save" to complete your request!

For all international shipments, it's a must to include the Airwaybill, complete address, and Zip code (if required by the destination country), along with any other necessary shipping documents, like a copy of the shipper’s ID, the shipment invoice, and a packing list if available. Some destinations may have extra requirements, such as a copy of the consignee’s ID, KYC (Know Your Customer) info, and COO (Certificate of Origin) certificates. The shipper is responsible for providing all the required documents to ensure the shipment moves forward smoothly.

Oh! You don't need your shipment anymore! If your shipment is already with us, you can cancel it by reaching out to our Customer Service team via WhatsApp 0097145031111 or Live Chat. Or, you can call your local Aramex office during business hours for help!

You can select to add the shield service when creating your shipping request with Aramex. The terms and conditions for the shield service are available on our website.

After creating your shipping request, you should properly pack your shipment and prepare all necessary shipping documents to attach, such as the shipment Airwaybill, invoice, a copy of the shipper's ID, and any other required documents.

Absolutely! You can reach the Customer Service team through WhatsApp 0097145031111 or Live Chat on our website or app. Alternatively, you can call the Aramex contact number for your country during official working hours.