Create a request
aramex.com presents to you a direct and flexible way to communicate any your inquiry, complaint, or suggestion. You can submit a request to the Customer support team and expect a quick response to it.
To create a request:
- Go to Help & Support > Customer support.
- On the Customer support page, click one of the following options:
- Submit a support request
- Submit a complaint
- Share a suggestion
If you don't have a regular profile, add your personal information and email, so we could send you updates on your requests.
If you have a regular profile or a linked account, log in to view the progress of your requests in the Support requests section of your Dashboard.
- On the page that opens, select a category and subcategory to which your request relates.
You may also need to enter a confirmation code (for example, Captcha text).
- Provide the subject and description of your request and click Submit.
A new support request is created, and now you can wait until a representative of the aramex.com Customer support contacts you.
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