Governance

Compliance

At Aramex, compliance is a cornerstone of our corporate governance, ensuring that all stakeholders operate with integrity and transparency. Our compliance function plays a critical role in safeguarding the company from statutory, regulatory, and reputational risks. By embedding robust processes across all levels of the organization, we empower internal stakeholders to uphold ethical and compliant business practices.

We take a proactive and precautionary approach to compliance, underpinned by comprehensive training programs and a suite of internal and external policies and controls. These are continuously refined to adapt to evolving regulatory landscapes and drive improvements in ethical behavior. Our compliance initiatives, including trade compliance and corporate policies, are integrated into all Aramex functions, with stringent controls and process changes designed to mitigate risk and ensure adherence to global standards.

Our Aramex Code of Conduct

Our Code of Conduct provides the blueprint for our stakeholders to guide them in their interactions, transactions, and conduct on all business and internal operational levels. Employees are trained on the Code of Conduct as part of their onboarding, and it guides the development of our policies, processes, and procedures.

Aramex Policies

Our policies provide additional guidance for our employees and stakeholders on how to handle different aspects of the business and

adequately and appropriately deal with any topics and issues. Our policies cover different domains within our operations and engagement

with different stakeholders. Policies are periodically reviewed and revised as needed to keep up with the evolving business and market

needs, regulatory environments, and best practices.

Our Code of Conduct is aligned with international and national regulations and standards, which include (but are not limited to):

If in any case, our policies, procedures, and internal controls do not offer clear guidance for a particular course of action, we make sure that our employees and leaders are encouraged and expected to honor the spirit of the code or seek advice.

Whistleblowing System

Our whistleblowing policy and process provides all Aramex stakeholders with a mechanism to report any grievances or concerns related to possible misconduct, irregularities, suspicion of fraud, or issues related to the application of our Code of Conduct or social and environmental performance. The process of our whistleblowing system is outlined in our whistleblowing policy, which is shared with our employees and publicly available and accessible, in order to encourage stakeholders to use it when needed.

The following channels are available to report external and/ or internal grievances and concerns:

Case Management System “Lighthouse www.lighthouse-services.com/aramex

Hotline “Toll-Free” Telephone available 24/7.

For more information, please refer to the Aramex Whistleblowing Policy.

All received cases are treated with the highest level of confidentiality. The Risk & Compliance function ensures that cases reported are handled promptly. An investigation is conducted into each case. A summary report of the quarterly whistleblowing cases received and investigated is reported to the Board Audit Committee as part of the Risk and Compliance report. Ad hoc investigations are also undertaken by the Risk and Compliance team where possible cases of corruption, fraud, or noncompliance are identified and reported outside of the Whistleblowing system.

Risk at Aramex

At Aramex, risk management is a key part of our corporate governance, helping us safeguard stakeholders and operate responsibly. Through our Enterprise Risk Management (ERM) Framework, we proactively identify, assess, and mitigate strategic, financial, compliance, operational, and sustainability risks. This approach ensures we remain agile in a dynamic business landscape while supporting our long-term goals.

Key elements of our risk management include:

• Empowering Risk Champions across functions to lead risk assessments.
• Quarterly reviews by the Management Risk Committee to address critical risks.
• Continuous monitoring of risk drivers and Key Risk Indicators.
• Regular risk reporting to ensure transparency and oversight.
• Policies and controls to mitigate risks and manage emerging challenges.

Our commitment to a proactive risk culture ensures we make informed decisions and remain resilient in an ever-changing environment..

Health, Safety, and Security at Aramex

At Aramex, the health, safety, and security (HSS) of our people and facilities are a top priority. Our comprehensive Occupational Health and Safety (OHS) management system provides clear policies, procedures, and training to ensure compliance with both internal and external regulations. Key policies include our Health and Safety Policy, Driving Policy, No Smoking Policy, Substance Abuse Policy, and more, all designed to maintain a safe working environment and achieve our target of zero fatalities.

We use the Riskonnect tool to report and investigate HSS incidents across all stations, enabling us to monitor, assess, and address potential risks. This system also supports annual health and safety audits and regular security inspections, ensuring continuous improvement. Our incident reporting procedure requires HSS employees to report all safety-related incidents, which are analyzed and addressed through root cause analysis to prevent recurrence.

Employee engagement is fostered through regular HSS training, safety committees at each station, and a platform for reporting near misses and observations. These initiatives ensure active participation in maintaining a safe workplace. Our HSS systems and policies are regularly updated to meet evolving business needs and mitigate risks, ensuring we maintain high safety standards across all operations.

Internal Audit

Strengthening Compliance Through Internal Audit

At Aramex, our Internal Audit function plays a key role in ensuring the effectiveness of risk management, control, and governance processes. By maintaining regular reporting lines to both the Audit Committee and Executive Management, we uphold independent oversight while aligning with corporate strategy. Adopting a strategic, data-driven approach, supported by continuous monitoring, our Internal Audit function delivers assurance across the Aramex network. This proactive methodology enables us to address challenges effectively and adapt to emerging priorities, reflecting our dedication to upholding the highest standards of accountability and transparency.