What documents do I need to provide when submitting a claim for loss or damage to a shipment protected under Shield Services?

You need to provide the following documentation:

• Waybill of shipment which was lost or damaged;
• Photographs of damaged shipment, if available;
• Commercial invoice of items in the lost or damaged shipment. If a proforma invoice is provided instead of a commercial invoice, then the item will be deemed to be a used secondhand item; and
• Packing list, if available.

Is there a limit on the value of goods for which the Shield Service is applicable?

Shipments with declared value of up to USD 10,000 may be covered under the Shield Service.

What are the fees for the Shield Service?

The fee for the Shield Service is calculated based on a percentage of the shipment’s declared value.

I purchased the Shield Service for my shipment which was damaged while Aramex provided services. Do I receive a full refund for the value of the shipment and shipping charges I paid?

If the shipment covered under the Shield Service is lost or damaged, then you will be compensated only for the declared value of the goods, provided that the claim is admissible, and all supporting documentation indicated in Q5 is submitted.