Aramex FAQs | Shipping, Tracking, & Courier Information

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There are a number of reasons for delayed delivery:

The merchant did not ship your package because they couldn’t get the proper authorization from your credit card company for your order. In such a scenario, we advise that you contact the merchant for clarification.

The merchant shipped the package to your account, but the package got lost along the way. Contact the merchant for tracking and delivery confirmation or request a replacement.

The package was received at your New York/London account address, but your name and account number were not printed on the package label. Your package could be stored in the Unknown Packages zone. Contact your local Aramex station to check on the status of your package.

Your package contains hazardous material, and it is held at our New York/London office. Contact your local Aramex station to check on the status of your package.

You can track your shipment at any time using our online tracking tool on www.aramex.com

Sure! You can track your shipment at any time using our online tracking tool at www.aramex.com or through the Aramex App.

If you have the Aramex tracking number, you can quickly check the status on our website or in the Aramex app. If you’re missing the number, no worries, just reach out to the sender, and they can help you out!

Tracking status gives you the latest details on where your shipment is and its current status, including where it’s arrived, reached, or been processed.

Yes, you can track multiple tracking numbers with a single request by filling in the tracking references and pressing Advanced Tracking.

Customs and clearance delays can happen for various reasons. You can usually find delay details on the tracking page, including the cause of the delay and any recommended actions. If additional information is needed from the shipper or recipient, Aramex will make an effort to contact them.

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For customer support please visit our Help Center.

To track your current shipments please visit our Shipments Tracking section.

To send a personal shipment, please visit our Send A Shipment page.

For other enquiries please visit our help & support center

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