Frequently Asked Questions

It is a service for moving shipments with gross weights in excess of 50 kilograms, which require more handling and are usually less time-sensitive than express shipments.

Aramex provides the following freight services:

Customs Clearance and Door delivery
Door-to-Door delivery
Door-to-Airport delivery
Airport-to-Door delivery
Airport-to-Airport delivery

Yes, you can. You have the option to clear your shipment(s) by yourself or through a third party.

Yes, Aramex offers its customers the option of clearing their shipments of all importing/exporting procedures.

Aramex will not ship any item that is prohibited by any law, regulation, state, or local government. Please open the link to view the full list of all prohibited items and also visit this page on a regular basis for updates on this subject.

You can check the required documentation from the menus of the Freight section of the website. You can also download the Service Letter of Instructions (SLI) attached here.

You can track your shipment at any time using our online tracking tool on www.aramex.com

International Express shipments have destinations outside of the country of origin while the Domestic service is shipments with a destination within the same country of origin.

Aramex Locker is a new solution designed to cater to you, you can decide when and where to collect your shipments without the hassle of waiting for a courier. You will receive a message/email with your PIN code and QR code when your shipment is placed in the locker and you will have a 72 hour window to pick it up at your own convenience from the locker of your choice.

They are convenient.
They are quick, fun and easy to use.
You decide when and where to collect your shipment, fully tracked from start to finish.
Aramex Lockers are accessible 24/7.

Need more help?

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