Filter by category
Can my shipment be collected in my name by another person who has my collection code?

It is recommended that customers collect their own shipments. However, if necessary, it can be collected by another person if the other person has both the pin code/ QR code that you have received through text message/email and your mobile number. In this case, you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name. Aramex will not be held responsible for any stolen/lost shipments.  

You can track your shipment at any time using our online tracking tool on www.aramex.com

QR codes are computer-generated square images with information inside. They can be read by your mobile phone or by dedicated machine readers.   
When collecting your shipment, scan your QR code, which will be sent to you via email confirmation. The parcel locker reads the code from the data inside the QR code and opens the correct locker compartment. 
Shield Service is a value-added service in which Aramex's liability for any loss or damage is enhanced up to USD 10,000 for non-document goods, and USD 300 for document shipments. Additional information can be found in the Shield T&C.
When your package arrives, we place it in a secure locker at your selected location that can only be accessed by using a pin code we send you in a text message or by a QR code we send you via email. Just enter your phone number and PIN code or scan the QR code. If you haven’t paid yet, you can settle the due charges on the spot, after which the locker door opens automatically. 
If your item to be shipped is not a prohibited or restricted item under the Shield Service, then the Shield Service is available. Please refer to shield exceptions to confirm whether your item qualifies for the Shield Service.

You can find the list of locations on the Lockers page.

Our lockers can accommodate different shipment sizes as per the details below. Can’t see your size? No need to worry! In case the locker cannot accommodate a shipment, the Aramex team will contact you to arrange for an alternative solution.
Size Dimensions
  • XS = 250 x 60 x 400 mm
  • S = 80 x 380 x 640 mm
  • M = 190 x 380 x 640 mm
  • L = 410 x 380 x 640 mm


Please refer to the Shield excluded countries to confirm whether the Shield Service is applicable in the origin and destination countries.

Within 30 business days of receiving the Shield-protected claim and receipt of supporting documentation identified under test below, Aramex will, for a straightforward claim, confirm whether the claim is admissible, and the following information:

  1. If the claim is admissible, the compensation amount will be determined; or
  2. If the claim is not admissible, a reason for rejection of the claim will be provided.
Need more help?
How can we help?
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.EnquiryDropDown'].$error.error}}
Please select a valid reason for enquiry
For job opportunities please visit our Careers section.
For customer support please visit our Help Center.
To track your current shipments please visit our Shipments Tracking section.
To send a personal shipment, please visit our Send A Shipment page.
For other enquiries please visit our help & support center
{{BusinessEnquiryViewModel.$successMessage}}
Please enter a valid characters.
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.FirstName'].$error.error}}
Please enter a valid characters.
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.LastName'].$error.error}}
Please enter a valid mobile number
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.ContactNumber'].$error.error}}
Please enter a valid email address.
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.EmailAddress'].$error.error}}
Please enter a valid characters.
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.Company'].$error.error}}
Please enter a valid characters.
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.JobTitle'].$error.error}}
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.CityC'].$error.error}}
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.CommentsAndNotesC'].$error.error}}
{{formSectionVm.form['BusinessEnquiryViewModel.AramexID'].$error.error}}
Field is required
{{formSectionVm.form['BusinessEnquiryViewModel.EnquiryDescription'].$error.error}}