Frequently Asked Questions 
Can I send shipments through Aramex Lockers?

No, you can only use Aramex Lockers to receive your shipments.  

Currently, each locker will hold one shipment only. If you receive multiple shipments you will receive multiple notifications with collection details for each shipments which will be placed in separate lockers.  

The same way you would do it when you select the location for a shipment using the couriers. When you fill out your profile information on the SNS website you can set a default location of the locker that is most convenient for you. Or you can choose it through www.myaddress.com. You can also use the call center to choose the location you want.  

Video to myaddress.com  

No, you only need to choose the Aramex Locker as a delivery option.  

    

When your package is placed in the locker, you will receive an email/text message confirming that the package has arrived and can be accessed by using a pin code/ QR code we send you via text/ email.  

Your shipment will be stored in an Aramex Locker for 2 days /48 hours.  

Yes, you will receive one reminder a day within 48 hours.  

It is recommended that customers collect their own shipments. However, if necessary, it can be collected by another person if the other person has both the pin code/ QR code which you have received through text message/email and your mobile number. In this case, you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name. Aramex will not be held responsible for any stolen/lost shipments.  

Through the track shipments feature on www.aramex.com or track your shipment through Shop and Ship tracking tool.
aramex.com/track/shipments
shopandship.com/en/home

QR codes are computer generated squared images with information inside. They can be read by your mobile phone or by dedicated machine readers.   

When collecting your shipment, scan your QR code which will be sent to you via email confirmation. The parcel locker reads the code from data inside the QR code and opens the correct locker compartment.  

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