• XS = 250 x 60 x 400 mm
• S = 80 x 380 x 640 mm
• M = 190 x 380 x 640 mm
• L = 410 x 380 x 640 mm

Within 30 business days of receiving the Shield-protected claim and receipt of supporting documentation identified under test below, Aramex will, for a straightforward claim, confirm whether the claim is admissible, and the following information:

1. If the claim is admissible, the compensation amount will be determined; or
2. If the claim is not admissible, a reason for rejection of the claim will be provided.

You need to provide the following documentation:

• Waybill of shipment, which was lost or damaged.
• Photographs of damaged shipment, if available.
• Commercial invoice of items in the lost or damaged shipment. If a pro forma invoice is provided instead of a commercial invoice, then the item will be deemed to be a used second-hand item.
• Packing list, if available.

Shipments with a declared value of up to USD 10,000 may be covered under the Shield Service.

If the shipment covered under the Shield Service is lost or damaged, then you will be compensated only for the declared value of the goods, provided that the claim is admissible, and all supporting documentation indicated in Q5 is submitted.

• The shipment is handed over to Aramex, and
• The actual damage or loss to the shipment occurs.

• Shipments with Commercial Invoice: Declared value based on the commercial invoice.
• Shipments with Pro Forma Invoice: goods will be deemed used items, and value will be determined based on market value or second-hand replacement value, whichever is the lesser.