You must present a valid ID if you are collecting your own passport and a family card/book in case of collecting the passport of your child, or an authorization letter signed by the passport holder if you are collecting someone else’s passport.

You’ve got two options for returning a shipment to the shipper. If the shipper provides a return label, simply use it to schedule the pickup, and we’ll collect the shipment from you. If you don’t have a return label, you can create a regular shipping request, enter the receiver’s details, and then arrange the pickup yourself.

Packing your shipments is the shipper's responsibility, so make sure to use the right materials to avoid any damage or mix-ups during shipping. Some packing materials you can use include cartons, bubble wrap, packing paper, foam sheets or inserts, air pillows, corrugated pads, and tape.

Of course! You can track your pickup using the reference number to see when the courier will arrive to collect your shipment. Just log in to your account, go to the "Track Pickup Requests" page, and enter your pickup reference on Aramex.com. You'll also get an email with a link to aramexConnect, where you can view or update the pickup date and status.

We’re excited to help you! To arrange a pickup for your shipment, just go to the dashboard and click on "Schedule a Pickup." Then, provide the pickup address and expand the "Pickup Details" menu. You’ll need to fill in info about your shipment, like the number of items, whether they’re domestic or international, the type of vehicle needed based on the size of your shipment, and the time window when your shipment will be ready for pickup. Once everything's set, just click "Save" to complete your request!

For all international shipments, it's a must to include the Airwaybill, complete address, and Zip code (if required by the destination country), along with any other necessary shipping documents, like a copy of the shipper’s ID, the shipment invoice, and a packing list if available. Some destinations may have extra requirements, such as a copy of the consignee’s ID, KYC (Know Your Customer) info, and COO (Certificate of Origin) certificates. The shipper is responsible for providing all the required documents to ensure the shipment moves forward smoothly.

Oh! You don't need your shipment anymore! If your shipment is already with us, you can cancel it by reaching out to our Customer Service team via WhatsApp 0097145031111 or Live Chat. Or, you can call your local Aramex office during business hours for help!

You can select to add the shield service when creating your shipping request with Aramex. The terms and conditions for the shield service are available on our website.