Aramex FAQs | Shipping, Tracking, & Courier Information

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To ensure safety while shipping parcels, Aramex discourages the shipment of prohibited, restricted, and dangerous items to any destination. You can download and read our list of Prohibited and Restricted Items for more information. Also, some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.

After creating your shipping request, you should properly pack your shipment and prepare all necessary shipping documents to attach, such as the shipment Airwaybill, invoice, a copy of the shipper's ID, and any other required documents.

Sure! You can track your shipment at any time using our online tracking tool at www.aramex.com or through the Aramex App.

Absolutely! You can reach the Customer Service team through WhatsApp 0097145031111 or Live Chat on our website or app. Alternatively, you can call the Aramex contact number for your country during official working hours.

Aramex offers a variety of delivery options to streamline the shipping process and make it easier for customers to receive their shipments. These include door-to-door delivery, delivery to your doorstep, collection from Aramex branches or designated spots, and pickup from Aramex lockers. You can check the available delivery options while arranging the delivery for your shipment.

Yes, this service is available in certain countries. You can check out the extra services while creating your request and add them if they're available in your area!

Yes, if there are any extra services needed at the origin, like BOE charges or repacking, or if the shipper requests things like signature, insurance, or returns, there will be additional costs. Also, some shipments may require customs clearance at the destination, which could involve taxes or VAT.

The shipping cost covers the basic charges to get your shipment from the origin to the destination by air, road, or sea. It doesn’t include any extra services, fees, or additional requests you might have.

If our delivery champion tries to deliver your shipment and you're not available, causing the delivery to be incomplete, the package will be sent back to our warehouse. You can reschedule the delivery on our website or app, or reach out to our Customer Service team via WhatsApp 0097145031111 or LiveChat for help!

Yes, when you schedule a delivery and choose the city or area, the system will show you available time slots based on that location, so you can pick the one that works best for you!

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For job opportunities please visit our Careers section.

For customer support please visit our Help Center.

To track your current shipments please visit our Shipments Tracking section.

To send a personal shipment, please visit our Send A Shipment page.

For other enquiries please visit our help & support center

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