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What are the delivery options available?
Aramex offers a variety of delivery options to streamline the shipping process and make it easier for customers to receive their shipments. These include door-to-door delivery, delivery to your doorstep, collection from Aramex branches or designated spots, and pickup from Aramex lockers. You can check the available delivery options while arranging the delivery for your shipment.
Yes, this service is available in certain countries. You can check out the extra services while creating your request and add them if they're available in your area!
Yes, if there are any extra services needed at the origin, like BOE charges or repacking, or if the shipper requests things like signature, insurance, or returns, there will be additional costs. Also, some shipments may require customs clearance at the destination, which could involve taxes or VAT.
The shipping cost covers the basic charges to get your shipment from the origin to the destination by air, road, or sea. It doesn’t include any extra services, fees, or additional requests you might have.
If our delivery champion tries to deliver your shipment and you're not available, causing the delivery to be incomplete, the package will be sent back to our warehouse. You can reschedule the delivery on our website or app, or reach out to our Customer Service team via WhatsApp 0097145031111 or LiveChat for help!
Yes, when you schedule a delivery and choose the city or area, the system will show you available time slots based on that location, so you can pick the one that works best for you!
If your shipment gets lost after Aramex has received it, just file your claim through our system or get in touch with customer service, and we’ll be happy to help!
Delivery times vary based on where it’s coming from and where it’s going. If your shipment has non-document items, it'll go through customs first and then head to the delivery area, whether it's a daily delivery or not!

If you have the Aramex tracking number, you can quickly check the status on our website or in the Aramex app. If you’re missing the number, no worries, just reach out to the sender, and they can help you out!
I’m really sorry to hear that! In this case, you’ll need to contact the shipper directly to ask about getting a replacement or compensation.
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For job opportunities please visit our Careers section.
For customer support please visit our Help Center.
To track your current shipments please visit our Shipments Tracking section.
To send a personal shipment, please visit our Send A Shipment page.
For other enquiries please visit our help & support center
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