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Who will deliver my shipment?
If your country and area are served by our operation team, one of our courier partners with postal providers around the world will deliver shipments on your behalf.
Yes, you can track multiple tracking numbers with a single request by filling in the tracking references and pressing Advanced Tracking.
Our pricing is based on your specific shipping profile. You can check your account rate or contact our customer service team with your account number. To view the cash rates, please use this link: Calculate Shipping Rates

We’re excited to receive your request! To become an eCommerce customer, please visit the link below for more details. 

Open a New Account

Currently, we can't specify the exact reason for the return, as it's typically noted on the physical shipment by the postal service staff. However, common reasons for returned shipments include:

1) A delivery attempt was made, but the recipient wasn’t home, and it was unsafe to leave it in the mailbox.

2) The shipment was left unclaimed at the post office for too long

3) The address details were incomplete or incorrect (invalid address).

You can reach out to your account manager or our customer service team, and they'll be happy to assist you in updating your billing information.
If you receive a parcel that's damaged, first check whether the contents are affected or just the outer packaging. If the contents are damaged, reach out to the shipper for clarification. If it’s just the packaging, the shipper should contact us to file a claim as per our shipping policy.
To update your Aramex account info, just go to your account settings or reach out to your account manager for help.
You can check the shipment status to see if it’s been delivered to the consignee. If you need the Proof of Delivery (POD) document, just get in touch with us through our support channels, and our customer service team will be happy to help!
Shipments are held in customs to ensure they meet export or import regulations. A shipment might be held if there’s missing or incomplete paperwork, if it's waiting for clearance instructions, or if the authorities need more information to process it. We can’t move forward with customs clearance until we provide all the necessary details. If your package is held at customs, Aramex will reach out to you for more information.
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For job opportunities please visit our Careers section.
For customer support please visit our Help Center.
To track your current shipments please visit our Shipments Tracking section.
To send a personal shipment, please visit our Send A Shipment page.
For other enquiries please visit our help & support center
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