Aramex FAQs | Shipping, Tracking, & Courier Information

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No, you only need to choose the Aramex Locker as a delivery option.

When your package is placed in the locker, you will receive an email/text message confirming that the package has arrived and can be accessed by using a pin code/ QR code we send you via text/ email.

Your shipment will be stored in an Aramex Locker for 2 days /48 hours.

Yes, you will receive one reminder a day within 48 hours.

It is recommended that customers collect their own shipments. However, if necessary, it can be collected by another person if the other person has both the pin code/ QR code that you have received through text message/email and your mobile number. In this case, you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name. Aramex will not be held responsible for any stolen/lost shipments.

You can track your shipment at any time using our online tracking tool on www.aramex.com

QR codes are computer-generated square images with information inside. They can be read by your mobile phone or by dedicated machine readers.

When collecting your shipment, scan your QR code, which will be sent to you via email confirmation. The parcel locker reads the code from the data inside the QR code and opens the correct locker compartment.

Shield Service is a value-added service in which Aramex's liability for any loss or damage is enhanced up to USD 10,000 for non-document goods, and USD 300 for document shipments. Additional information can be found in the Shield T&C.

When your package arrives, we place it in a secure locker at your selected location that can only be accessed by using a pin code we send you in a text message or by a QR code we send you via email. Just enter your phone number and PIN code or scan the QR code. If you haven’t paid yet, you can settle the due charges on the spot, after which the locker door opens automatically.

If your item to be shipped is not a prohibited or restricted item under the Shield Service, then the Shield Service is available. Please refer to shield exceptions to confirm whether your item qualifies for the Shield Service.

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To track your current shipments please visit our Shipments Tracking section.

To send a personal shipment, please visit our Send A Shipment page.

For other enquiries please visit our help & support center

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