For Express shipment, the following conditions must be met:

• A maximum of 30 kilograms
• A combined length of not more than 274 centimeters (108 inches)
• The dimensions must not exceed 158 centimeters (62 inches)
• Maximum value limit for an express shipment (per shipment piece) is US$50,000

If your shipment does not match any of the above conditions, then it cannot be shipped as Express.

Actual weight is the weight of the package while volumetric weight takes into consideration the dimensions of the package. For example, if you order a tall vase, the volumetric package weight will be calculated based on the Length x Width x Height divided by 5000.

When your package is received at our facility, we calculate both the actual weight of the package and its volumetric weight; the larger figure will be applied to your package. This procedure is followed by all airlines and freight forwarding companies.

At Aramex, we take confidentiality seriously. We ensure all personal information such as identification details, street or e-mail addresses, phone numbers, or any other information provided on our website will not be shared or sold to any person, business, or entity.

There are a number of reasons for delayed delivery:

• The merchant did not ship your package because they couldn’t get the proper authorization from your credit card company for your order. In such a scenario, we advice that you contact the merchant for clarification.

• The merchant shipped the package to your account, but the package got lost along the way. Contact the merchant for tracking and delivery confirmation or request a replacement.

• The package was received at your New York/London account address, but your name and account number were not printed on the package label. Your package could be stored in the Unknown Packages zone. Contact your local Aramex station to check on the status of your package.

• Your package contains hazardous material, and it is held at our New York/London office. Contact your local Aramex station to check on the status of your package.

Some online merchants don’t accept international credit cards or credit cards of billing addresses outside the USA. We advice you to kindly check with your credit card issuer if this occurs.

Every time you provide your name and address when ordering a product or service from a supplier, there is a good chance you are being added to one or more mailing lists.

For example, when you place an order from a catalog company, most likely you will begin receiving new catalog issues from the same cataloger or from those who sell similar products.

The Aramex Shop and Ship service is a mail forwarding service; all items received in your account are collected and shipped according to the shipping frequency you subscribed to. But you can reduce the amount of unsolicited mail sent to your account by contacting the Direct Marketing Association https://www.dmaconsumers.org/consumerassistance.html The DMA Mail Preference Service can help reduce the amount of commercial mail you receive.

Your Shop and Ship account address will take the following format:

Name: Customer Name
Address Line 1: Origin Address
Address line 2: Customer Mailbox Number
City: Origin City
State: Origin State
Zip code: xxx
Telephone: xxx

You are responsible for all customs duties related to your Shop and Ship package. Customs duties and regulations vary from country to country and from one product to the other. Aramex can also clear your shipment on your behalf. An Aramex team member will call to advise you of the customs charges. Upon your approval, Aramex will collect the fees and proceed to clear the shipment.